EvoCloud Cloud Service
Models: Unit with EvoControl
8. Troubleshooting
Start by checking that the unit is energised.
Activate network and cloud service in EvoControl.
Symbols in the top right corner
Look for symbols in the top right corner of the display to start troubleshooting.
Network cable missing or faulty. Router or switch missing.
The device has been assigned an IP address on the local network but has no internet connection. Check if other devices have internet connection.
The device connected to the internet.
Device not connected to the cloud service. The cloud service is temporarily down. Port 8883 is blocked by router.
Device is connected to the cloud service.
Device is connected to the cloud service and allowed to be remotely controlled by Acetec.